Bay Alarm Medical In-Home Medical Alert
Bay Alarm Medical In-Home Medical Alert

The Bay Alarm Medical In-Home Medical Alert is a moderately priced, no-contract personal emergency response system that’s a breeze to install and use. It delivered quick response times in testing, and its two-way hands-free communication is excellent. We love the base unit’s extra-large help button, and the pendant help button’s solid in-home and outdoor range, though we found the reset button to be inconveniently located. That said, it’s the best medical alert system we’ve tested, and our Editors’ Choice.

Design, Features, and Pricing

The Bay Alarm In-Home uses a white Mytex MXD base unit that measures 2.0 by 7.9 by 5.2 inches (HWD). It can sit on a countertop or be mounted on a wall. The face of the unit contains a relatively large 4.0-by-2.0-inch bright red help button, and a microphone and speaker for two-way hands-free audio communication with the response center.

The help button has a small status light that’s solid green when the system is plugged in to AC power and ready to go, and flashes green when it is operating on battery power (the unit has a built-in backup battery that will supply up to 32 hours of power in the event of a power loss). A solid red light indicates that an alarm has been sent and the unit is communicating with the response center, and a flashing red light means the phone line is not connected. A flashing orange light indicates the unit is operating on battery power but is not connected to the phone line.

There’s a reset button on the back of the unit that is used to cancel a help call and return the system to a state of readiness. However, the button must be pressed within 15 seconds of a help call to prevent the call from going through. It’s placement around back and right next to the similarly sized T/L (test/learn) button is a bit inconvenient, and could lead to some confusion if the alarm is set off accidentally.

 

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